Frequently

asked questions

Jolie is a beauty wellness company focused on improving your shower water. We believe water quality plays a meaningful role in skin, hair, and overall wellbeing.

Tap water often contains chlorine, heavy metals, and other contaminants that can contribute to dryness, irritation, dullness, and buildup on skin and hair.

No. Jolie is designed for anyone who wants a better daily shower experience — from healthier-looking hair and skin to softer water feel and a more elevated routine.

Yes. Jolie is the only clinically-backed filtered showerhead, supported by six independent third-party tests focused on skin and hair.

Because before skincare, haircare, or beauty products, there’s water. Jolie helps improve the water you use every single day.

Jolie is not a water softener, but it is designed to reduce chlorine, heavy metals, and other contaminants commonly found in shower water.

Yes. Jolie can be used with both well water and whole-house filtration systems. Many customers use Jolie as an additional layer of filtration specifically for the shower, since water still travels through pipes on its way to your bathroom. Because water quality can vary significantly — especially with well water and older plumbing — performance may differ depending on your home’s specific water composition and infrastructure.

No. Maintaining strong water pressure was one of our top priorities. Jolie is engineered to deliver a high-pressure shower experience while filtering your water. You may also notice that not every hole on the shower face is functional — this is intentional. Jolie’s spray pattern was specifically designed to optimize pressure, flow, and overall shower performance.

We recommend replacing your Jolie filter every 90 days to maintain optimal filtration performance and strong water pressure. For households with 3 or more people regularly using the shower, we also offer a monthly replacement option to help maintain peak performance.

No, Jolie is only designed to work with official Jolie filters. Third-party or knockoff filters are not tested for compatibility, filtration performance, or pressure consistency, and may impact your shower experience or damage the product over time.

Yes. Installation takes just a few minutes and requires no professional plumbing help. Jolie replaces your existing showerhead and is one size fits all.

Yes. Jolie installs easily without permanent modifications, making it ideal for rentals.

Very easy. Replacing your Jolie filter takes just a few minutes and requires no tools. Simply unscrew the showerhead, swap in the new filter, and reattach. We’ve also made ongoing improvements to the replacement experience to ensure a smoother, easier fit over time.

Your Jolie purchase includes a filter subscription that delivers a new filter refill every 90 days (or 30 if more than 2 people), right when it’s time to replace it. You can skip, pause, or cancel anytime through your account.

Purchasing directly from Jolie ensures you receive authentic Jolie products, access to our subscription program, customer support team, and the latest product improvements.

We have warehouses throughout the United States and Canada. We can also ship worldwide, but these will currently come from our US warehouse.

Most orders ship within 1–2 business days. Delivery timing depends on your location and shipping method selected at checkout.

We offer free returns within 60 days of delivery.

You can reach our team anytime at talktous@jolieskinco.com.